Privacy Policy
Last updated: 04/08/2026
Louder World Pty Ltd (ABN 86600143262), trading as Louder Club and Louder Saturdays ("Louder Saturdays," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit louderclub.com.au (the "Website"), attend our events, or otherwise interact with us — including at Therapy, L3 Nightclubs, Crown Melbourne.
This policy is written to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Website or attending our events, you agree to the collection and use of your information as described here.
1. What Personal Information We Collect
Depending on how you interact with us, we may collect:
Identity information — name, date of birth, and government-issued ID details (collected at the venue door for age and identity verification, as required for licensed premises).
Contact information — email address, phone number, and city/location.
Booking and event information — ticket purchases, table/VIP reservations, guest list entries, birthday or hens night offer claims, and event preferences.
Careers/application information — details submitted through our "Party & Earn" / careers form, including role applied for, portfolio links, and preferred collaboration dates.
Payment information — processed securely through our third-party ticketing and payment providers (see Section 4). We do not directly store full payment card details.
Technical and usage information — IP address, browser type, device information, pages visited, and interactions with the Website, collected automatically via cookies and analytics tools (see Section 3).
Marketing preferences — whether you've opted in to receive offers, ticket drops, or newsletter communications from us.
We only collect information that is reasonably necessary for our business functions — running events, processing bookings, verifying age/identity for entry, and communicating with our community.
2. How We Collect Your Information
We collect personal information when you:
Book tickets or a VIP table through the Website;
Submit a birthday, hens, or other offer claim form;
Sign up to our mailing list ("Join the Club") or offer notifications;
Apply for a role through our careers/"Party & Earn" page;
Contact us directly (email, phone, contact form, or social media);
Attend an event and present ID at the door;
Browse the Website (via cookies and similar tracking technologies); or
Interact with our social media pages (Instagram, Facebook).
Where practical, we collect personal information directly from you. In some cases, we may collect information from third parties — for example, our ticketing platform, event booking partners, or Crown Melbourne venue security/entry systems.
3. Cookies and Analytics
Our Website uses cookies and similar technologies (including Google Tag Manager and, where enabled, advertising pixels such as the Meta Pixel) to:
Understand how visitors use the Website;
Measure the performance of our marketing campaigns; and
Improve Website functionality and user experience.
You can control or disable cookies through your browser settings. Disabling cookies may affect some Website functionality (for example, ticket booking forms).
4. How We Use Your Information
We use your personal information to:
Process ticket, table, and offer bookings, and manage guest lists and entry on the night;
Verify age and identity for entry to an 18+ licensed venue;
Communicate with you about your booking, event updates, or changes;
Send marketing communications, ticket drops, and offers — where you have opted in, and always with an option to unsubscribe;
Process job/collaboration applications submitted via our careers page;
Respond to enquiries submitted through our contact form;
Improve our Website, events, and services through analytics; and
Meet our legal, regulatory, and licensing obligations (including liquor licensing and venue security requirements).
We do not sell your personal information to third parties.
5. Who We Share Your Information With
We may disclose your personal information to:
Venue and security partners — Crown Melbourne and its venue security/ID-scanning systems, for entry management and compliance with licensing laws;
Ticketing and payment providers — third-party platforms used to process ticket sales and payments;
Marketing and email service providers — platforms used to send newsletters, offer notifications, and promotional communications;
IT and hosting providers — companies that host the Website and store data on our behalf, which may be located overseas (see Section 6);
Professional advisers and regulators — where required by law, for example in connection with liquor licensing, tax, or legal obligations; and
Successors in business — in the event of a sale, merger, or restructure of Louder World Pty Ltd's business.
We require third parties who handle personal information on our behalf to protect it in a manner consistent with this Privacy Policy.
6. Overseas Disclosure
Some of the third-party service providers we use (for example, cloud hosting, analytics, or email marketing platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in accordance with the Australian Privacy Principles.
7. Data Security
We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of digital records and restricting access to personal information to staff who need it to perform their roles. No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
8. Marketing Communications
If you sign up to our mailing list, ticket drops, or offer notifications, we will only use your contact details for marketing purposes in accordance with your preferences. You can opt out of marketing communications at any time by:
Clicking "unsubscribe" in any marketing email; or
Contacting us directly at [privacy/contact email].
Opting out of marketing communications will not affect transactional communications (such as booking confirmations) related to an event you've already booked.
9. Access, Correction, and Complaints
You have the right to request access to the personal information we hold about you, and to request correction if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details in Section 12.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint with us directly. We will investigate and respond within a reasonable timeframe. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Children and Minors
Louder Saturdays events are strictly 18+. We do not knowingly collect personal information from individuals under the age of 18, except where age/ID information is collected at the door solely to verify that a person meets the venue's minimum age requirement.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us at:
Louder World Pty Ltd (trading as Louder Club / Louder Saturdays)
📍 Therapy, L3 Nightclubs, Crown Melbourne, 8 Whiteman Street, Southbank VIC
📞 tel:+61483952024